Voicemail loses patients
A caller who reaches voicemail books elsewhere or does not book at all. Nobody at the desk hears the message until the next morning.
AI receptionist for specialty practices
Every call answered.Every caller heard.
Callinzo picks up on the first ring, books and moves visits on your own schedule, screens with questions your clinicians approved, and pages your on-call when it matters. The same at 2 p.m. and 2 a.m.
1st ringAnswered every time, no queue, no hold music
14Specialty packs with their own visit types, routing and screening
$0.20A minute of coverage, only on calls actually handled
The front desk is breaking
Phones ring during visits, after hours, and all at once.
Hold time is patient time
Front-desk staff juggle the counter, the queue and the phone. The person on the line waits, and the person at the counter waits too.
After-hours is a gamble
An answering service reads a script. The urgent post-op call and the refill request get the same treatment, and the surgeon finds out at 7 a.m.
Ring to booked
How a call goes.
Three steps, and a person only where a person is needed.
- 01
The patient calls, any hour
The receptionist answers on the first ring, says it is the practice's AI assistant, and asks how it can help, in the caller's language, chosen from the first words.
- 02
It checks who is calling, and why
Name, date of birth and a callback number, matched to your patient list. A concern is screened with your own approved questions, yes or no, in under a minute.
- 03
It books, routes or pages
Routine calls are booked on your real schedule and confirmed by text. Refills and records go to your inbox as tasks. Red flags page the on-call clinician with a secure link.
What the receptionist handles
Every call, on the line and off it.
Built for independent and mid-size specialty practices: orthopedics, spine, neurosurgery, pain management, surgery and more, alongside the EHR you already run.
Every call answered, 24/7
No hold queue, no voicemail, no lunch-hour gap. The receptionist picks up on the first ring, at 10 AM on a Tuesday or 2 AM on a holiday, and takes the overflow when your front desk is already on the line.
Scheduling on your live schedule
Books, reschedules, cancels and confirms appointments with the right provider, the correct visit type and the scheduling rules your practice actually uses. Connected to your EHR through FHIR at onboarding.
Routine questions, resolved
Directions, hours, prep instructions and insurance participation, answered on the call from your approved answers and documented, instead of becoming a callback. Referral and records requests become tasks for the right person.
Escalation with judgment
Clinically urgent calls reach your on-call clinician by text with a secure summary link after hours, or your in-office staff during the day. Everything else is routed as a task to the right team member.
On clinical decisions: the receptionist's role is strictly operational. It captures what the patient needs and routes it through your practice's own protocols. It never gives medical advice, never approves a refill, and never decides what is clinically appropriate. That stays with your team.
In the office
The calls your team cannot get to.
Front-desk teams at clinics and dental offices are pulled a dozen ways at once: checking patients in, verifying coverage, handling paperwork. When the phone rings during a rush, it goes to voicemail, and patients rarely call back.
The receptionist handles the calls your team cannot reach. It answers questions about hours, accepted insurance and services from the answers your practice approved. It books, confirms or reschedules appointments on your real schedule. And when a call is urgent, it screens with your clinicians' questions and pages the right person with the full context, so the patient never has to repeat themselves.
Example, 7:30 PM
A patient calls the dental office after close.
- The receptionist answers on the first ring, says the office is closed and that it can help.
- The patient asks whether the practice takes their insurance. The receptionist answers from the practice's approved list and offers to book a cleaning.
- It matches the patient, finds the next open cleaning on the hygienist's schedule and books it.
- A text confirmation goes out at once. The booking, the call summary and the insurance question are waiting in the dashboard at 8 AM.
Side by side
Against the ways a practice answers today.
What changes when the phone is answered by a receptionist that knows your schedule, your specialty and your on-call rota.
| Feature | Callinzo | Traditional receptionist | Answering service | Voicemail |
|---|---|---|---|---|
| Availability | 24/7/365 | Business hours only | After hours, from a script | 24/7, but nobody answers |
| Simultaneous calls | As many as ring | One at a time | A few, in a queue | n/a |
| Cost | $100 per provider a month plus $0.20 a minute, no setup fee | Salary and benefits | Per call or per minute, with surcharges | Free, and so are the lost bookings |
| Setup time | About a day, done with you | Weeks of hiring and training | Days | None |
| Languages | Live today, more coming soon | Depends on the hire | Depends on the shift | n/a |
| Captures who is calling | Automatically, matched to your patient list | Manually | Manually, on a message pad | Rarely |
| Books appointments | Yes, on your own schedule | Yes | Takes a message | No |
| Screens urgent calls | Your clinicians' questions, then pages the on-call | Judgement, when free | A script | No |
Every claim in the first column is something we show you on a demo, call by call.
Specialties
Trained for the practice you run.
Each pack brings its own visit types, routing rules and screening forms. Install one from Settings; the forms wait for a clinician's approval before they go live.
Pricing
$100 per provider, plus $0.20 a minute.
A flat platform fee per provider per month, on full coverage or the nights-and-weekends plan, and $0.20 for each minute of coverage. No setup fee. The meter only runs on calls actually handled, and the rate is the same at 2 p.m. and 2 a.m.
No per-call fee, no night or weekend surcharge, no annual contract.$100
per provider a month, then $0.20 a minute of coverage
- No setup fee: onboarding done with you in a day
- Every call, every hour, on full coverage
- $50 per provider on nights and weekends
- The meter runs only on handled calls
Asked before signing up.
The questions practice managers ask first.
Does it replace my front desk?
It takes the phone. Your staff keep the counter, the judgement calls and the tasks the receptionist routes to them. Most practices start with after-hours and overflow, then move the main line.
What happens in an emergency?
Emergency words end the screening at once: the caller is told to hang up and call 911 or go to the nearest emergency room, and the on-call clinician is alerted in parallel.
Does it work with my EHR?
Visits are booked on the schedule the receptionist is given. A FHIR adapter for clinic systems is built and tested against a stand-in; connecting your system is part of onboarding.
Do I need a new phone number?
No. Keep your number and forward it, after hours or always. A dedicated line is available if you want one.
Which languages?
The languages page lists what is live today and what is coming soon. A caller who asks for a language that is not live yet hears which ones are supported for now and that more are coming.
How long does setup take?
A new practice installs its specialty pack, adds providers and hours, and is answering the same day. Screening forms go live once a clinician approves them.
Hear it answer your line.
Book a demo and we will walk you through a sample practice, call by call.